Question 1

What sizes do you offer?

Accepted Answer

We offer a range of sizes from XS to 3XL. Check out our size chart on each product page to find your perfect fit.

Question 2

What materials are your products made from?

Accepted Answer

We're all about comfort and quality! Most of our tees are made from 100% cotton, while our accessories vary depending on the product. You'll find specific material info on each product page.

Question 3

How long does it take to process my order?

Accepted Answer

We typically process orders within 1-3 business days. Once it's shipped, you'll receive a tracking number so you can follow its journey to your door.

Question 4

What's your return policy?

Accepted Answer

We custom print each order individually, so returns are generally not accepted unless there is a defect or error with the product. We strongly advise consulting the size chart provided for each product to ensure you choose the correct size. Regrettably, we are unable to accommodate returns for changes of mind or incorrect sizing choices.

Question 5

Do you offer international shipping?

Accepted Answer

Absolutely! We ship our threads all over the globe. Check out our Shipping section for details on estimated delivery times and rates.

Question 6

Can I customize a design?

Accepted Answer

While we don't offer full customization at the moment, we're always open to hearing your ideas! Drop us a line on info@getyourown.au and let us know what you're dreaming of.

Question 7

Do you offer wholesale or bulk discounts?

Accepted Answer

Yes, we do! If you're interested in stocking our threads in your store or placing a large order, contact us on info@getyourown.au for more information on our wholesale program.

Question 8

Do you have a physical store?

Accepted Answer

Currently, we're an online-only store. But who knows what the future holds? Stay tuned!

Question 9

What's the best way to stay updated on new designs and promotions?

Accepted Answer

Sign up for our newsletter and follow us on social media! We'll keep you in the loop on all the latest happenings at Get Your Own.

Question 10

How can I contact you if I have a question?

Accepted Answer

We're here to help! You can reach out to us through any of the following channels:

General information: info@getyourown.au 
Order status and tracking: support@getyourown.au 
Payment enquiries: payments@getourown.au

Frequently Asked Questions

Frequently asked questions